The United States is a credit economy with consistently increasing consumer and commercial indebtedness.
The breakdown of delinquencies is approximately as follows:

- Healthcare
- Student Loans
- Financial Services
- Government
- Retail
- Telecom
- Utility
- Mortgage
- Other
Federal Regulation

The Fair Debt Collection Practices Act (FDCPA) became law in 1978. This Act of Congress supplies our industry with specific guidelines.
Telephone Consumer Protection Act (TCPA) was enacted in 1991. The TCPA restricts the making of telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages.
Consumer Financial Protection Bureau (CFPB) protects consumers from unfair, deceptive, or abusive practices in the consumer financial markets.
The Fair Credit Reporting Act, 15 U.S.C. § 1681 (“FCRA”) is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.
