A federal judge in California has granted a motion to dismiss a lawsuit filed against a collection agency that was accused of violating the Fair Debt Collection Practices Act by including the word “settlement” in a collection letter related to…
A federal judge in Illinois has granted a defendant’s motion for summary judgment after it was accused of violating the Fair Debt Collection Practices Act by overshadowing a validation notice when it sent a second collection letter during the 30-day…
If you are owed a debt that you have been unable to collect, you can do one of two things - hire a collection agency or retain a collection law firm to collect it for you. There are significant differences between…
The Bureau of Consumer Financial Protection (BCFP or Bureau) released its Complaints Snapshot for October 2018. The snapshot covers complaints received by the Bureau between January 1, 2015 and June 30, 2018. In total, 494,540 complaints were received between January 2017 and…
Nearly one-in-three individuals with a serious health problem have been contacted by a collection agency because of an unpaid medical debt, according to a study that was released by the Harvard University School of Health, The New York Times, and…
The U.S. Department of Education, the Department of Health and Human Services and Department of Treasury’s Bureau of Financial Management Service have each established contracts with private collection agencies (PCAs) to collect non-tax debts owed to the Federal Government. (Source:…
Terms and conditions, like any electronic service agreement, detail precisely how consumers may subscribe, access Key Words, navigate a text service, avoid text and data rate charges, revoke consent, unsubscribe and access a privacy policy. However, a Terms and Conditions…
No one stops to think about how many unresolved “customer service” issues go to collections. We see as many as 1/2 of the accounts in certain portfolios being sent to collection due to poor communication. If you excel in customer…